Help for Course Technology Questions

ITS Support Center

The ITS Support Center serves as Mason’s central point of contact for computing, network, and phone issues. For help with technical support issues, contact Walk-in assistance and phone support hours are also available. Visit the ITS Support Center website for more information.

Blackboard Course Support

Blackboard Learn is the web-based Learning Management System (LMS) used at Mason to deliver online and web-enhanced courses. Also referred to as myMason, Blackboard Learn provides a secure login system and a number of integrated course tools for faculty use.

If you are having trouble logging into Blackboard, contact the ITS Support Center at

For resources and support using Blackboard Learn, contact Helpful resources include:

Visit the Courses Support website for more information.


The Learning Asset Technology Integration Support Tool (LATIST) was created to assist faculty and staff in evaluating, selecting, and integrating advanced technologies into their course design and delivery. LATIST includes three components:

  • Explore Research. Examine technology advantages, disadvantages, and best practices as well as explore what the research says about learning technologies.
  • Select Best Technology. Select varying instructional strategies and learning technologies to utilize based on objectives.
  • Apply Technology. Apply specific technology and review what the technology is, how to implement it, real world examples, and hands on practice.

Visit the LATIST website for more information.

Learn more about teaching online

Designing or teaching an online course? See our list of best practices.

Seeking fresh ideas or chances to network? Attend an event.

Looking for feedback or have questions about online teaching?

Request Info